Ping An Insurance (Group) Company of China has introduced a new “SIMPLE” framework to embed environmental, social, and governance principles across its core businesses, the company announced on 22 April as it released its 2025 Sustainability Report.
The framework sets out six pillars: sustainable, inclusion, mitigation, people-oriented, low-carbon, and efficiency, with the insurer saying it aims to deliver long-term value for customers, employees, shareholders, and society.
Ping An said that by of the end of 2025, it had channelled more than CNY10.88 trillion (approx. US$1.59 trillion) into the real economy through its ESG initiatives, which were focused on supporting long-term economic development.
Sustainable insurance premium income rose 16.1% year on year to CNY730.8bn, while responsible investment assets climbed 22.7% to CNY1.04 trillion.
Inclusive finance remained a priority, with CNY179.72bn in inclusive insurance premiums covering nearly 2.93 million small and micro enterprises. Inclusive loan balances for small businesses reached CNY484.5bn, benefitting around 910,000 enterprises and reflecting deeper penetration into underserved markets.
Ping An also highlighted a shift towards proactive risk management, noting that its EagleX system issued 10.57 billion alerts to 130 million customers in 2025, reducing losses by about CNY707m.
“Ping An is transforming insurance from a post-event compensation mechanism into a proactive risk management solution,” the company said.
Green finance also expanded sharply, with insurance fund investments reaching CNY530.1bn, more than tripling year on year. Green loan balances rose 12.2% to CNY266.433bn, while green insurance premiums jumped 30.5% to CNY76.47bn as emissions fell over 16% during the year. The group said it continued to progress towards its 2030 operational carbon neutrality target through low-carbon initiatives.
On workforce development, Ping An created more than 30,000 jobs and invested CNY885m in employee training in 2025. More than 109,000 employees participated in long-term incentive schemes, aligning performance with sustainable value creation.
Technology remained central to its strategy, with its artificial intelligence (AI)-powered “Express Service” platform serving 251 million customers and around 90 million monthly active users. The platform enables users to complete tasks via a single command, improving efficiency and customer experience across financial and healthcare services. Ping An also strengthened its AI ethics governance as part of its responsible technology agenda.
The company’s environmental, social, and governance (ESG) performance received global recognition, including an MSCI ESG AAA rating and a top-three global ranking in the multi-line insurance category. It also retained its position as the only mainland Chinese insurer included in S&P Global’s Sustainability Yearbook (China Edition) for four consecutive years.
“Looking ahead, Ping An will continue to advance its ‘SIMPLE’ ESG philosophy,” the company said. The insurer added that sustainability would underpin its high-quality growth trajectory and long-term value creation.
