Arch Insurance Australia (Arch) has announced that it will start handling Accident & Health (A&H) claims, including renewals and new business policies, in house.
Tainui McGregor, First Party and Claims Operations Manager, commented on the decision, saying, “I’m delighted to be expanding our suite of claims services in line with our growth in A&H. The move to bring our claims management for this line of business in-house reflects Arch’s ongoing commitment to ensuring a comprehensive and streamlined end-to-end service for our brokers and clients.”
She also shared that with this decision, they aim to provide services that are “delivered more seamlessly, with fast-track processes and ownership of claims from end to end being key deliverables.”
Jarrod O’Connor, Accident & Health Underwriting Manager, also noted that the company’s claims platform will provide their brokers with “extensive reporting and analytics.” He added that the platform will also serve as a “key underwriting tool for insights.”
Arch Insurance Australia (Arch) has announced that it will start handling Accident & Health (A&H) claims, including renewals and new business policies, in house.
Tainui McGregor, First Party and Claims Operations Manager, commented on the decision, saying, “I’m delighted to be expanding our suite of claims services in line with our growth in A&H. The move to bring our claims management for this line of business in-house reflects Arch’s ongoing commitment to ensuring a comprehensive and streamlined end-to-end service for our brokers and clients.”
She also shared that with this decision, they aim to provide services that are “delivered more seamlessly, with fast-track processes and ownership of claims from end to end being key deliverables.”
Jarrod O’Connor, Accident & Health Underwriting Manager, also noted that the company’s claims platform will provide their brokers with “extensive reporting and analytics.” He added that the platform will also serve as a “key underwriting tool for insights.”
