Rising medical inflation and ageing populations are forcing life and health insurers to shift from product distribution to life-stage design and value generation.
Executives at ITC Asia said insurers should make data collection a visible value exchange while simplifying disclosure, reducing friction and improving customer experience.
AI progress in insurance is being slowed less by the technology itself than by legacy systems, unresolved accountability questions and procurement cycles that can't keep pace, executives warned
AI’s payback period may be longer than expected, as costs, timelines and benefits remain difficult to separate and quantify, industry experts said at ITC Asia.
The AI Cohort Symposium 2026 saw first-batch participants report gains across underwriting, claims and customer service, while newcomers Manulife, BOC Life and China Life unveiled new plans.
Record issuance and steady returns are drawing broader investor interest, but stronger data, transparency, ratings and regulatory confidence remain critical for Asia to scale participation.
