Technology

Zurich Malaysia launches AI-powered virtual assistant to support agents

July 16 2025

Buddy provides agents with real-time assistance on policy enquiries, claims processes, and product details directly through WhatsApp.

codex-insurance-launches-as-new-specialist-underwriting-agency-in-australia

Tech industry-focused MGA Codex Insurance launches in Australia

July 15 2025

New firm will focus on providing Lloyd’s-backed cover for the tech space, including for cyber and PI risks.

Manulife Singapore deploys new AI tools to support financial advisors

June 30 2025

The AI-powered tools include a Client Portfolio Review Tool and a virtual AI assistant to support Manulife's consultants.

aon-launches-ai-platform-for-commercial-brokers-to-help-in-insurance-placement

Aon launches AI platform to support commercial brokers in insurance placement

June 24 2025

Business launches Aon Broker Copilot platform in the US, but plans to expand to other business lines and geographies through 2025 and 2026.

suncorp-launches-generative-ai-tool-to-streamline-claims-processing

Suncorp launches gen AI tool to streamline claims processing

June 13 2025

Australian insurer says the tool cuts processing time by five to 30 minutes per claim.

dai-ichi-life-capgemini-to-establish-global-capability-centre-in-india

Dai-ichi Life launches global tech centre in India

June 10 2025

Partnership with Capgemini will support insurer's technology and digital strategies.

Hyper-personalisation introduces new challenges for insurers, even as it brings benefits

June 6 2025

Insurers need to balance hyper-personalisation against the risk of fragmenting risk pools into statistically unreliable segments, industry experts say.

ai-levels-the-playing-field-as-insurers-rush-to-build-competitive-advantage-through-data-excellence

AI levels the playing field, as insurers rush to build competitive data advantage

June 6 2025

Accessible AI tools are reshaping competition, with data quality emerging as the key differentiator for competitive advantage.

pricing-has-evolved-from-portfolio-management-tool-to-critical-strategic-component-experts

Pricing has evolved from a portfolio management tool to a critical strategic component: Experts

June 5 2025

Advanced analytics and data abundance have transformed insurance pricing from basic portfolio management into a strategic cornerstone across value chains.

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AIFT, Shin Kong Life team up to launch digital services in Vietnam’s insurance market

June 5 2025

Firms will combine AIFT’s SaaS platform with Shin Kong Vietnam’s market expertise to develop an online-to-offline model.

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28 August