At Parliamentary inquiry, Hall said some claims 'were not handled to the standard our industry strives to achieve,' but added that industry leaders were committed to improvements.
AU$202m (US$133m) of industry losses estimated from Jasper and AU$541m (US$357m) from Christmas/New Year storms, as QLD prepares for another cyclone to make landfall this week.
The ICA has classified ex-tropical Cyclone Jasper as an Insurance Catastrophe to fast-track support for thousands in Far North Queensland, with assessors and claims specialists already deployed.