The regulator advised insurers that sustained reductions in complaints would be critical as the industry seeks to grow while maintaining consumer trust.
Direct premiums rose steadily across major lines, while claims growth remained restrained, and fire claims fell, supporting a modest improvement in the loss ratio.
All three segments—general, standalone health and specialised—rose at double-digit year-on-year rates, lifting total gross direct premiums to ₹269bn in November.
EV adoption, premium rate increases, and technology-enabled underwriting are expected to support expansion in the segment through the second half of the decade.
Industry-wide insurance service results jumped 27% YoY, supported by claims stabilisation and fast premium growth across cyber, mortgage, marine, aviation, and consumer credit.
