The proposed registry would give insurers access to richer claims, policy and risk data, helping improve underwriting accuracy, pricing discipline and portfolio management.
The move follows a series of cases involving employees at the life insurer and marks an escalation from document-based supervision to direct examination of its internal controls.
Insurers are among the firms facing scrutiny over AI customer service systems that delay callers reaching human agents, as complaints to the FSS rise 17%.
Measures to simplify products, reduce claims friction and encourage broader use of the National Health Claims Exchange dominated discussions at the panel's latest meeting.
HSBC is reportedly planning to split the global insurance CEO's responsibilities between senior executives, although the bank has yet to formally announce a successor.
Income Insurance chief executive Andrew Yeo will step down at the end of 2026, chairman Lim Sim Seng told staff in an email seen by The Straits Times.
Yeo informed the board of his decision but will...
