Life and Health, Market report, Non-life, Regulatory

Australian Financial Complaints Authority referred 16 insurance-related systemic issues to regulators in H1 2023

AFCA's 3rd edition of its Systemic Issues Insights Report highlights several concerns within insurance, from incorrect handling of insurance claims to insufficient information provided to non-English speaking customers.

Editorial team

October 23, 2023

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4 min read

Banner for 22nd SIRC: 'Capacity to Capability'—Building resilience through innovation; futuristic city skyline with a glowing highway; Nov 1–5, 2026 at Sands Expo & Convention Centre.

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Market conditions continue to evolve as businesses review their priorities and plans for growth. The pace of change varies across the region, with local factors shaping how organisations respond.

Attention is turning to the balance between near-term opportunities and longer-term objectives. Decisions made today will help determine how businesses adapt as conditions develop.

While the outlook remains varied, the broader direction reflects a market adjusting to new demands. The implications will become clearer over time as plans move into practice.