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Emerging risks | Growth Opportunities | APAC Insurance

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Tuesday, September 1, 2026

Korea’s FSS to review financial call centres as AI chatbot complaints rise — report

Insurers are among the firms facing scrutiny over AI customer service systems that delay callers reaching human agents, as complaints to the FSS rise 17%.
Korea’s FSS to review financial call centres as AI chatbot complaints rise – report

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September 1, 2026

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2 min read
The Inaugural Recognising excellence in Asia's insurance industry Find out more → Entries close
28 August
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The Inaugural Recognising excellence in Asia's insurance industry Find out more → Entries close
28 August
Conference banner for The Asian Captive Conference 2026 with event title and date, featuring a geometric logo and a Register Now button.

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