Complaints

Korea’s FSS begins on-site inspections of KB and DB Insurance as disputes surge – report

Korea’s FSS begins on-site inspections of KB Insurance and DB Insurance as disputes surge — report

September 10 2026

The regulator plans to inspect four life insurers and 10 non-life insurers through 30 October.

Korea’s FSS to review financial call centres as AI chatbot complaints rise — report

September 1 2026

Insurers are among the firms facing scrutiny over AI customer service systems that delay callers reaching human agents, as complaints to the FSS rise 17%.

Skyline of a modern city with numerous high-rise buildings under a blue sky, urban density visible throughout the scene.

Thailand insurance complaints fall 27% as OIC steps up claims oversight

August 21 2026

As part of its efforts, the regulator said it also plans to review the five insurers with the highest complaint ratios in 2025.

Australian dollar notes and calculator, related to superannuation and financial claims.

Australia's general insurance complaints rise 5% in 2025-26, life up 3%

August 5 2026

Motor insurance remained among Australia's most complained-about financial products, according to AFCA.

Sign reading 'Council for Insurance Ombudsmen' on a marble wall, third-floor designation in multiple languages.

IRDAI tells insurers to speed up responses to Ombudsman complaints

July 27 2026

Delayed and piecemeal submissions by insurers have been slowing Ombudsman investigations, the regulator said.

Busy city street during rush hour with dense traffic in multiple lanes and green overhead direction signs in KoreanSigns

Korea's FSS hands non-dispute complaints to insurance associations

July 6 2026

Motor accident fault-ratio complaints will be the first cases transferred under the new complaint-handling process.

Six people sit around a long conference table in a meeting room, with the central speaker gesturing while others listen.

Thailand’s OIC, consumer body partner to fast-track dispute resolution

June 11 2026

A joint complaint system aims to reduce delays, simplify insurance dispute resolution and improve tracking.

australias-gicgc-flags-unclear-data-use-refusal-failures-in-motor-insurance-applications

Claims handling breaches rise across Australia’s general insurance sector

May 27 2026

Home and motor lines drove a rise in breaches, while some segments showed improvement in compliance levels.

ai-tools-can-mislead-consumers-drafting-insurance-complaints-nz-ombudsman-warns

Consumers being misled by AI when filing insurance complaints, says NZ ombudsman

April 17 2026

IFSO said AI can raise false expectations, cite irrelevant material, generate overly long complaints and create privacy risks.

Australian general insurer complaints rise 30% in FY2025

April 16 2026

ASIC's new dashboard shows that premium disputes and claims handling delays drove the rise.

hong-kongs-insurance-complaints-bureau-reports-857-complaint-cases-in-2025

Hong Kong complaints rise 33% in 2025, Insurance Complaints Bureau reports

April 15 2026

The ICB handled 857 complaint cases in 2025, up from 646 the previous year, with most linked to hospitalisation, medical, and travel policies.

hong-kong-ia-spotlights-intermediary-conduct-as-2025-complaints-climb-19-9

Hong Kong's Insurance Authority spotlights intermediary conduct as 2025 complaints climb 19.9%

March 31 2026

The regulator received 1,173 complaints in 2025, up from 978 in 2024.

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25 September