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Emerging risks | Growth Opportunities | APAC Insurance

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Monday, August 3, 2026

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Complaints

Sign reading 'Council for Insurance Ombudsmen' on a marble wall, third-floor designation in multiple languages.
IRDAI tells insurers to speed up responses to Ombudsman complaints
July 27 2026
Delayed and piecemeal submissions by insurers have been slowing Ombudsman investigations, the regulator said.
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Korea's FSS hands non-dispute complaints to insurance associations
July 6 2026
Motor accident fault-ratio complaints will be the first cases transferred under the new complaint-handling process.
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Thailand’s OIC, consumer body partner to fast-track dispute resolution
June 11 2026
A joint complaint system aims to reduce delays, simplify insurance dispute resolution and improve tracking.
australias-gicgc-flags-unclear-data-use-refusal-failures-in-motor-insurance-applications
Claims handling breaches rise across Australia’s general insurance sector
May 27 2026
Home and motor lines drove a rise in breaches, while some segments showed improvement in compliance levels.
ai-tools-can-mislead-consumers-drafting-insurance-complaints-nz-ombudsman-warns
Consumers being misled by AI when filing insurance complaints, says NZ ombudsman
April 17 2026
IFSO said AI can raise false expectations, cite irrelevant material, generate overly long complaints and create privacy risks.
australian-general-insurer-complaints-rise-30-in-fy2025-asic-data-shows
Australian general insurer complaints rise 30% in FY2025
April 16 2026
ASIC's new dashboard shows that premium disputes and claims handling delays drove the rise.
hong-kongs-insurance-complaints-bureau-reports-857-complaint-cases-in-2025
Hong Kong complaints rise 33% in 2025, Insurance Complaints Bureau reports
April 15 2026
The ICB handled 857 complaint cases in 2025, up from 646 the previous year, with most linked to hospitalisation, medical, and travel policies.
hong-kong-ia-spotlights-intermediary-conduct-as-2025-complaints-climb-19-9
Hong Kong's Insurance Authority spotlights intermediary conduct as 2025 complaints climb 19.9%
March 31 2026
The regulator received 1,173 complaints in 2025, up from 978 in 2024.
india-january-gi-premiums-near-fiscal-year-peak-but-health-complaints-and-profitability-pressures-surface
India January GI premiums near fiscal-year peak but health complaints and profitability pressures loom
February 20 2026
Premiums climb to ₹333.5bn (US$3.68bn) in January on crop and health gains, while health insurers navigate complaint scrutiny and margin pressure.
australias-insurance-complaints-rise-16-as-gi-disputes-nearly-double-since-202021
Australia's insurance complaints rise 16% as GI disputes nearly double since 2020–21
January 23 2026
AFCA’s 2024-25 report highlights a surge in add-on insurance disputes, though delays in claims handling continue to improve.
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