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Emerging risks | Growth Opportunities | APAC Insurance

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Monday, August 3, 2026

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Complaints

hong-kong-ia-complaints-rise-33-in-h1-2025-but-remain-below-pre-pandemic-levels
Hong Kong IA complaints rise 33% in H1 2025 but remain below pre-pandemic levels
October 1 2025
Of the complaints received from the Insurance Authority, operational issues and conduct matters were the leading concerns.
code-committee-penalises-aig-australia-a30000-over-delays-in-addressing-customer-complaints
Code committee penalises AIG Australia A$30,000 over delays in addressing customer complaints
June 26 2025
AIG must also undergo an independent audit by the CGC and is required to publish details of the breach on its website.
mainland-chinese-turn-away-from-hong-kong-health-insurance-post-covid
AFCA data shows 5% increase in complaints for Australia's GI industry
November 1 2024
GI grievances up in 2023-24, but life insurance complaints decreased by 4% over the same period.
asic-targets-insurance-misconduct-as-complaints-soar-and-climate-risks-intensify
ASIC targets insurance misconduct as complaints soar and climate risks intensify
August 23 2024
The watchdog names insurance misconduct as a priority for the year ahead.
insurance-council-of-new-zealand-enhances-complaints-transparency
Insurance Council of New Zealand enhances complaints transparency
March 25 2024
ICNZ collaborates with dispute resolution services to break down complaints data by member.
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28 August
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