Free trial
Subscribe

Log in

(Re)in Asia logo

Emerging risks | Growth Opportunities | APAC Insurance

(Re)in Asia logo
Wednesday, September 30, 2026

Complaints

hong-kongs-insurance-complaints-bureau-reports-857-complaint-cases-in-2025
Hong Kong complaints rise 33% in 2025, Insurance Complaints Bureau reports
April 15 2026
The ICB handled 857 complaint cases in 2025, up from 646 the previous year, with most linked to hospitalisation, medical, and travel policies.
hong-kong-ia-spotlights-intermediary-conduct-as-2025-complaints-climb-19-9
Hong Kong's Insurance Authority spotlights intermediary conduct as 2025 complaints climb 19.9%
March 31 2026
The regulator received 1,173 complaints in 2025, up from 978 in 2024.
india-january-gi-premiums-near-fiscal-year-peak-but-health-complaints-and-profitability-pressures-surface
India January GI premiums near fiscal-year peak but health complaints and profitability pressures loom
February 20 2026
Premiums climb to ₹333.5bn (US$3.68bn) in January on crop and health gains, while health insurers navigate complaint scrutiny and margin pressure.
australias-insurance-complaints-rise-16-as-gi-disputes-nearly-double-since-202021
Australia's insurance complaints rise 16% as GI disputes nearly double since 2020–21
January 23 2026
AFCA’s 2024-25 report highlights a surge in add-on insurance disputes, though delays in claims handling continue to improve.
hong-kong-ia-complaints-rise-33-in-h1-2025-but-remain-below-pre-pandemic-levels
Hong Kong IA complaints rise 33% in H1 2025 but remain below pre-pandemic levels
October 1 2025
Of the complaints received from the Insurance Authority, operational issues and conduct matters were the leading concerns.
code-committee-penalises-aig-australia-a30000-over-delays-in-addressing-customer-complaints
Code committee penalises AIG Australia A$30,000 over delays in addressing customer complaints
June 26 2025
AIG must also undergo an independent audit by the CGC and is required to publish details of the breach on its website.
mainland-chinese-turn-away-from-hong-kong-health-insurance-post-covid
AFCA data shows 5% increase in complaints for Australia's GI industry
November 1 2024
GI grievances up in 2023-24, but life insurance complaints decreased by 4% over the same period.
asic-targets-insurance-misconduct-as-complaints-soar-and-climate-risks-intensify
ASIC targets insurance misconduct as complaints soar and climate risks intensify
August 23 2024
The watchdog names insurance misconduct as a priority for the year ahead.
insurance-council-of-new-zealand-enhances-complaints-transparency
Insurance Council of New Zealand enhances complaints transparency
March 25 2024
ICNZ collaborates with dispute resolution services to break down complaints data by member.
Banner for 22nd SIRC: 'Capacity to Capability'—Building resilience through innovation; futuristic city skyline with a glowing highway; Nov 1–5, 2026 at Sands Expo & Convention Centre.