Emerging risks | Growth Opportunities | APAC Insurance

Saturday, November 7, 2026

Complaints, Data insight, Life and Health, News, Non-life, Regulatory

Hong Kong’s Insurance Authority spotlights intermediary conduct as 2025 complaints climb 19.9%

The regulator received 1,173 complaints in 2025, up from 978 in 2024.

By

Reih Angeles

March 31, 2026

•

3 min read

(Re)in AsiaSIRC 2026 Hub

(Re)in AsiaSIRC 2026HubExplore the hub →

Unlock this insight for free

Register for a free 14-day trial to read the full insight.

14 days of access to (Re)in Asia’s premium intelligence
Free daily briefing in your inbox each morning
No credit card required

Already have an account? Sign in →

(Re)in AsiaSIRC 2026 Hub

(Re)in AsiaSIRC 2026HubExplore the hub →

Read next

BNM draft would hold insurers accountable for intermediary mis-selling in advice rules overhaul October 1 2026
Hong Kong insurance complaints rise 10% in H1 over operational and claims issues October 2 2026
Hong Kong IA warns insurers over leverage risk as premium-financing sales climb August 20 2026
Hong Kong Insurance Authority suspends six individual brokers over AML, CTF breaches October 14 2026
Korea Life Insurance Association rolls out AI tools for complaints handling, internal compliance September 8 2026
Thailand insurance complaints fall 27% as OIC steps up claims oversight August 21 2026