Hong Kong’s Insurance Authority spotlights intermediary conduct as 2025 complaints climb 19.9%

The regulator received 1,173 complaints in 2025, up from 978 in 2024.

Reih Angeles

March 31, 2026

•

3 min read

MEMBERS ONLY

Continue reading with a free account.

Get access to in-depth analysis, breaking news, and exclusive features across APAC insurance.

• Free daily briefing in your inbox each morning

• 7-day trial of premium intelligence

• No credit card required

Existing user?

Sign in here

Read next

Insurers compete on execution over strategy as AI-powered challengers catch up

July 3 2026

Executives at ITC Asia in Singapore said product cycles of 12 to 18 months are becoming unviable as challengers close capability gaps in months.

APAC insurers see AI efficiency gains, but ROI remains hard to prove

July 1 2026

AI’s payback period may be longer than expected, as costs, timelines and benefits remain difficult to separate and quantify, industry experts said at ITC Asia.

Abstract blue network: glowing nodes connected by thin lines on a dark surface, representing a digital interconnected system.

Data centres, supply-chain shifts drive APAC demand for multinational insurance programmes

June 30 2026

As demand for multinational programmes grows, insurers say compliance and execution will define programme success.

Bustling pedestrian street in a historic Chinese town, with red lanterns hanging between wooden shops.

China claims pressure eases further in April as premium growth moderates

June 29 2026

Life claims declined sharply by more than 12%, while non-life payouts stabilised, highlighting diverging underwriting conditions across segments.