Emerging risks | Growth Opportunities | APAC Insurance

Saturday, November 7, 2026

AI, Complaints, Life and Health, News, Non-life

Consumers being misled by AI when filing insurance complaints, says NZ ombudsman

IFSO said AI can raise false expectations, cite irrelevant material, generate overly long complaints and create privacy risks.

By

Reih Angeles

April 17, 2026

•

3 min read

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