Claims management

Suncorp, IAG and QBE ramp up AI investments amid regulators’ risk warnings

September 4 2026

Australia’s largest general insurers are scaling AI across their businesses as APRA and ASIC urge stronger governance.

McLarens appoints Andy Donnelly as executive loss adjuster in Australia

August 28 2026

The new hire adds more than 25 years of commercial property claims experience as the loss adjuster strengthens its operations.

Crawford branding with four circular headshots of team members over a city river background.

Crawford Australia strengthens claims and client teams with four appointments

August 17 2026

McEwan, Bressanutti, Kane and Boyd take on roles spanning property loss adjusting, cyber and fidelity, client relationships, and energy-sector claims.

Markel hires Zurich's Audrey Pang as first Hong Kong claims specialist

August 6 2026

She reports to Asia claims head Bo Yu and will manage claims from Markel's Hong Kong and China portfolio, with a focus on professional and financial risks.

Marilyn Lim, claims handler at Hydor, in Singapore with city skyline background.

Hydor appoints Marilyn Lim as claims handler in Singapore

August 4 2026

Lim, who specialises in P&I and FD&D claims, joins the MGA amid growing expansion in APAC.

stability-returns-to-australian-property-segment-in-1-7-renewals

Middle East conflict fuelling new volatility in Australian claims costs — Crawford

June 11 2026

Higher fuel and freight costs are pushing up repair expenses and prompting contractors to change how they price and deliver claims work.

Munich Re Specialty adds claims chief as part of Australia build-out

June 10 2026

Angus Kench joins after over 11 years with Liberty Specialty.

ai-set-to-reshape-insurance-but-most-carriers-lag-on-readiness-am-best-survey

Indian IT firm Coforge rolls out tech platform targeting modernisation of insurance operations

June 4 2026

Nexa platform aims to streamline underwriting, claims, and product development through AI integration.

australias-property-claims-inflation-shifts-from-shock-to-structural-strain-in-2026-crawford

Repair costs, labour shortages to drive continued claims inflation for Australia’s property insurers in 2026 — Crawford

March 27 2026

While materials costs have stabilised, the “cost base” underneath repairs remains high.

aia-australia-rolls-out-scors-vclaims-rules-engine-across-multiple-major-funds

AIA Australia rolls out SCOR claims technology scalable, auditable claims automation

February 26 2026

The rules-based tool aims to standardise and speed up claims decisions across AIA’s fund partners as volumes and case complexity rise.

Clyde & Co promotes Priya Gobal to Partner

November 12 2025

Singapore-based Gobal joined Clyde & Co in 2019 and handles Financial Lines, General Liability and Trade Credit claims.

HDI appoints Mani Tsang as Claims Manager in Hong Kong

August 18 2025

Former AXA XL specialist brings a decade of expertise to enhance regional service delivery.

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25 September