Claims management

ai-set-to-reshape-insurance-but-most-carriers-lag-on-readiness-am-best-survey

Indian IT firm Coforge rolls out tech platform targeting modernisation of insurance operations

June 4 2026

Nexa platform aims to streamline underwriting, claims, and product development through AI integration.

australias-property-claims-inflation-shifts-from-shock-to-structural-strain-in-2026-crawford

Repair costs, labour shortages to drive continued claims inflation for Australia’s property insurers in 2026 — Crawford

March 27 2026

While materials costs have stabilised, the “cost base” underneath repairs remains high.

aia-australia-rolls-out-scors-vclaims-rules-engine-across-multiple-major-funds

AIA Australia rolls out SCOR claims technology scalable, auditable claims automation

February 26 2026

The rules-based tool aims to standardise and speed up claims decisions across AIA’s fund partners as volumes and case complexity rise.

Clyde & Co promotes Priya Gobal to Partner

November 12 2025

Singapore-based Gobal joined Clyde & Co in 2019 and handles Financial Lines, General Liability and Trade Credit claims.

HDI appoints Mani Tsang as Claims Manager in Hong Kong

August 18 2025

Former AXA XL specialist brings a decade of expertise to enhance regional service delivery.

chubb-elevates-matthew-dick-as-sydney-based-head-of-claims-for-anz

Chubb elevates Matthew Dick as Head of Claims for ANZ

August 5 2025

Dick has been with Chubb for over 18 years, holding roles in the UK and the APAC region.

suncorp-launches-generative-ai-tool-to-streamline-claims-processing

Suncorp launches gen AI tool to streamline claims processing

June 13 2025

Australian insurer says the tool cuts processing time by five to 30 minutes per claim.

AXA XL grows Australia claims team with new specialist appointments

May 12 2025

Tylie Petrovski joins in Brisbane, while Ilija Bogoevski and Rebecca Williams take on new roles in Sydney.

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Surge in AI-driven fraud tests APAC insurers

May 8 2025

Rising sophistication and volume of AI-driven claim submissions puts upward pressure on costs and premiums.

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ASIC takes Hollard Insurance to court over property-related claims handling

April 11 2025

The regulator alleges insurer failed to act in utmost good faith by repeatedly delaying assessment and settlement of a claim filed after storm damage in 2021.

Australia's GI Code Governance Committee sees improved compliance as breaches decline

April 8 2025

Insurers reported 67,394 breaches of the Insurance Code of Practice in 2023–24, marking a 13% decline from the previous year.

Australia’s IAG trialling portable Starlink devices to strengthen disaster response

April 2 2025

Tech investment aimed at reducing claims processing delays during catastrophic events.

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