Claims

NSW regulator SIRA fines QBE over delayed treatment payments

NSW regulator fines QBE over delayed treatment payments for compulsory motor

January 27 2026

QBE has acknowledged SIRA’s concerns and has remediated non-compliances.

Australia's insurance complaints rise 16% as GI disputes nearly double since 2020–21

January 23 2026

AFCA’s 2024-25 report highlights a surge in add-on insurance disputes, though delays in claims handling continue to improve.

Federal Court confirms A$35m penalty against Bupa over misleading claims conduct

December 11 2025

The Federal Court’s decision confirms systemic errors in Bupa’s handling of mixed coverage and uncategorised claims.

msig-hong-kong-posts-94-5-claims-settlement-rate-in-2024

MSIG Hong Kong posts over 94% claims settlement rate for third year running

November 27 2025

Insurer says it paid out HK$347.98m (US$44.7m) in claims in 2024, with Employees’ Compensation and Marine segments both reaching a 100% settlement ratio.

australias-cbus-fined-a23-5m-for-systemic-failings-in-death-and-disability-claims-handling

Cbus fined A$23.5m for systemic delays in death and TPD insurance claims

November 25 2025

Australia's Federal Court found that thousands of Cbus members faced lengthy delays in receiving death and disability benefits, with some claims remaining unresolved for over a year.

asic-targets-insurance-claims-and-complaints-handling-in-2026-enforcement-priorities

ASIC targets insurance claims and complaints handling as part of 2026 enforcement priorities

November 13 2025

The regulator says it will also target misleading pricing, poor credit practices, and financial reporting misconduct as part of its 2026 agenda.

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