Op Risk

Skyline of a modern city with numerous high-rise buildings under a blue sky, urban density visible throughout the scene.

Thailand insurance complaints fall 27% as OIC steps up claims oversight

August 21 2026

As part of its efforts, the regulator said it also plans to review the five insurers with the highest complaint ratios in 2025.

Prudential Financial targets US$3bn from emerging-market exits

August 6 2026

The insurer plans to focus on its Japan, US, and Europe operations and redirect resources to capital-light businesses.

Australian dollar notes and calculator, related to superannuation and financial claims.

Australia's general insurance complaints rise 5% in 2025-26, life up 3%

August 5 2026

Motor insurance remained among Australia's most complained-about financial products, according to AFCA.

Sign reading 'Council for Insurance Ombudsmen' on a marble wall, third-floor designation in multiple languages.

IRDAI tells insurers to speed up responses to Ombudsman complaints

July 27 2026

Delayed and piecemeal submissions by insurers have been slowing Ombudsman investigations, the regulator said.

Modern office complex exterior with glass facade and a prominent 'Prudent Financial' sign in blue.

Prudential Japan resolves 437 of 498 sales misconduct claims

July 27 2026

The insurer has also reviewed 365 additional complaints across Prudential Life and Gibraltar Life since January, with 125 cases qualifying for reimbursement.

ICICI Bank, Prudential agree on governance changes amid Bharti Life transaction

July 6 2026

The agreement addresses potential conflict-of-interest concerns while Prudential pursues its acquisition of a controlling stake in Bharti Life Insurance.

Busy city street during rush hour with dense traffic in multiple lanes and green overhead direction signs in KoreanSigns

Korea's FSS hands non-dispute complaints to insurance associations

July 6 2026

Motor accident fault-ratio complaints will be the first cases transferred under the new complaint-handling process.

Aerial view of a dense city skyline with many high-rise buildings and a prominent stepped central tower against a blue sky.

Japan's Aflac Life faces FSA scrutiny following 4.38 million-customer data breach

July 3 2026

The insurer said it will continue investigating the incident and report to the FSA on the facts of the case

Busy city plaza with pedestrians walking among glass skyscrapers and orange fall trees.

Japan's Aflac Life confirms data breach exposing information of 4.38m customers

July 1 2026

The insurer has suspended affected online services and alerted authorities after unauthorised access continued over a 10-day period.

Bright yellow tsunami hazard sign by the water reading 'Caution! Tsunami Hazard Zone' with '2.3m above sea level' and a bridge in background.

GIAJ steps up reform push, risk awareness as catastrophe exposure rises

June 11 2026

The association is prioritising distribution oversight, strengthening corporate risk management, and advancing digital and regulatory reforms amid mounting catastrophe risks.

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