The proposals would require agencies to set clearer standards for recommendations, give customers fuller explanations and strengthen internal oversight.
Among the reforms outlined by GIAJ chairman Shinichiro Funabiki are the implementation of an Agency Business Quality Evaluation System and the formalisation of a Corporate Risk Management Advancement Support...
An internal probe found 11 secondees across seven agencies removed 379 items of operational data, prompting tighter controls and one-month voluntary pay cuts for senior executives.
