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Emerging risks | Growth Opportunities | APAC Insurance

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Tuesday, September 22, 2026

Op Risk

hong-kongs-insurance-complaints-stable-in-2024-but-claims-disputes-surge
Hong Kong's insurance complaints stable in 2024, but claims disputes surge
March 31 2025
Data from the IA shows a 51% rise in claims-related complaints, but grievances related to services dropped drastically.
MSAD
Mitsui Sumitomo, Aioi Nissay Dowa to merge in 2027
March 28 2025
Move would create the largest non-life insurer in Japan.
japanese-insurers-reduce-capacity-withdraw-favourable-terms-to-focus-on-profitability-aon
Japan's FSA orders major insurers to improve practices following seconded employee data breaches: Report
March 25 2025
Order issued after two million customer records were inappropriately shared with primary employers.
giaj-rolls-out-trust-building-measures-and-agency-reform-initiatives
General Insurance Association of Japan rolls out trust-building measures
March 24 2025
GIAJ is spearheading efforts to enhance transparency and accountability in Japan's non-life sector following recent scandals.
apra-urges-insurers-to-improve-governance-and-claims-management-ahead-of-regulatory-changes
APRA urges insurers to improve governance and claims management ahead of regulatory changes
March 21 2025
CPS 230 and FAR are set to reshape risk oversight, while Cyclone Alfred tests claims handling.
japan-post-insurance-arm-embroiled-in-data-misuse-controversy-affecting-10-million-customer-accounts
Japan Post insurance arm embroiled in data misuse controversy affecting 10m customer accounts
March 21 2025
FSA calls for detailed reports to clarify extent of unauthorised data use by Kampo Life Insurance.
allianz-australia-awp-australia-fined-a16-8m-for-misleading-travel-insurance-advertising
Supreme Court of NSW fines Allianz, AWP A$16.8m for misleading travel insurance advertising
February 28 2025
The court found both companies misrepresented policy features and coverage levels online between 2016 and 2018.
niva-bupa-investigates-potential-data-breach
Niva Bupa investigating potential data breach
February 24 2025
If confirmed, the breach would mark another significant cybersecurity incident in India’s insurance sector.
regulator-fines-japans-major-non-life-insurers-for-price-fixing
Regulator fines Japan's major non-life insurers for price-fixing
November 1 2024
JFTC has imposed fines totalling ¥2bn (US$13m) and issued cease and desist orders over anti-competitive activities.
mainland-chinese-turn-away-from-hong-kong-health-insurance-post-covid
AFCA data shows 5% increase in complaints for Australia's GI industry
November 1 2024
GI grievances up in 2023-24, but life insurance complaints decreased by 4% over the same period.
australian-federal-court-rules-in-favour-of-auto-general-in-asic-legal-battle-over-policy-terms
ASIC starts legal action against QBE over misleading pricing
October 23 2024
Customers were promised discounts for their loyalty when renewing their policies, ‘which they didn't receive’ alleges the regulator.
apra-warns-on-the-risk-from-outsourced-underwriting
APRA warns on the risk from outsourced underwriting
October 17 2024
Australian regulators are introducing the Financial Accountability Regime (FAR) and CPS 230 in 2025.
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New Standards.New Stage.Real Recognition. Entries Closing Soon. Apply now → Entries close
25 September