Analysis, Life, News, Non-life, Regulatory

Fewer breaches, rising complaints — Australia insurance code body’s 2024-25 report

The CGC sanctioned two insurers with A$130,000 Community Benefit Payment during the year, including AIG Australia Ltd (AIGAL), for systemic failures in claims and complaints handling, which affected hundreds of their customers.

Leo Laparan II

December 18, 2025

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5 min read

The Inaugural Recognising excellence in Asia's insurance industry Find out more → Entries close
28 August

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The Inaugural Recognising excellence in Asia's insurance industry Find out more → Entries close
28 August

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Fewer breaches, rising complaints — Australia insurance code body’s 2024-25 report