Data insight, Life and Health, Market report, News, Non-life, Op Risk, Risk

Australia: finance industry complaints hit record high, driven by insurance claim delays

AFCA recorded 97,000 complaints in 2022-23, with a 76% increase in insurance claim issues and a 50% surge in P&C insurance complaints.

Editorial team

July 28, 2023

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3 min read

Banner for 22nd SIRC: 'Capacity to Capability'—Building resilience through innovation; futuristic city skyline with a glowing highway; Nov 1–5, 2026 at Sands Expo & Convention Centre.

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Market conditions continue to evolve as businesses review their priorities and plans for growth. The pace of change varies across the region, with local factors shaping how organisations respond.

Attention is turning to the balance between near-term opportunities and longer-term objectives. Decisions made today will help determine how businesses adapt as conditions develop.

While the outlook remains varied, the broader direction reflects a market adjusting to new demands. The implications will become clearer over time as plans move into practice.