The Insurance Authority (IA) of Hong Kong, in collaboration with Radio Television Hong Kong (RTHK), launched a TV drama series aimed at highlighting regulatory enforcement actions and common industry violations, marking a novel approach to promoting compliance awareness among insurance intermediaries.
The four-episode series, titled “IA Files,” is broadcast in Cantonese and dramatises actual enforcement cases handled by the regulator, offering industry professionals an inside look at how the IA investigates and handles misconduct.
The series follows Brian, a senior manager in the IA’s enforcement division, and his subordinate Cindy as they explore various cases of insurance intermediary misconduct.
The initiative follows Hong Kong Chief Executive John Lee’s 2025 Policy Address, which unveiled plans to strengthen the city’s insurance sector. The reforms focus on mobilising insurer capital for infrastructure projects and expanding underwriting capabilities in emerging risks. Key measures include establishing a marine risk pool and encouraging product innovation in elderly care, cross-boundary vehicles, and low-altitude aviation.
The changes, coupled with the IA’s ongoing review of capital requirements, aim to attract offshore reinsurance business and boost infrastructure financing. As Hong Kong works to bolster its position as a leading insurance hub, the IA is equally focused on maintaining market integrity. In “IA Files,” each episode tackles different forms of misconduct that continue to plague the industry.
“The stories in the drama series are based on real-life complaints and investigation cases,” said Alan Wu, Acting Head of Conduct Supervision of the IA, during the kick-off ceremony. “The IA places strong emphasis on the industry’s adherence to the principle of ‘treating customers fairly,’ and it is vital for intermediaries to act in the best interests of their clients in their dealings.”
The first episode explores a case involving a broker’s failure to fulfil their professional duties in a policy terms dispute with a factory owner. The second episode delves into twisting – the unethical practice of inducing clients to replace existing policies – showing how such actions can leave policyholders vulnerable to coverage gaps.
The third episode addresses the persistent industry challenge of unlicensed intermediaries, particularly those targeting young consumers. The final episode examines a case of premium misappropriation by an insurance agent, illustrating the severe consequences of such violations.
“IA Files” will air on Saturdays at 7pm for four weeks starting from 27 September on RTHK TV31. The episodes will be streamed simultaneously on the RTHK website (tv.rthk.hk) and the “RTHK TV” mobile app.
