The renewed Grievance Mechanism Committee (GMC) will bring together medical, hospital, insurance and takaful associations to identify and improve systemic challenges in medical claims.
Yougang Zhu, Chairman and CEO of Ping An Health Insurance, says the hospital will utilise smart technologies, including AI, from diagnosis and service delivery to management.
Reinsurer said it will focus on working with existing clients and regulators to redesign products "that respond to changing societal needs and give consumers more certainty."
The Hong Kong insurer’s steady expansion across key non-life segments and capital support from its parent underpin improved performance and balance sheet strength.
