Insurers are among the firms facing scrutiny over AI customer service systems that delay callers reaching human agents, as complaints to the FSS rise 17%.
AXA, BOC Group Life, FWD, HSBC Life and Manulife sit among 30 institutions involved in 36 use cases selected from nearly 100 proposals, in a cohort now spanning banking, securities, insurance and MPF.
Regional insurers have proved AI can improve existing processes, but the technology's full promise lies in the harder work of making it core to how they operate.
Group says it aims to build a larger, technology-driven life insurer focused on profitability, operational efficiency and ageing-related insurance demand.
Property, cyber and D&O buyers benefited from softer pricing in Q2, while underwriters applied greater scrutiny to casualty, auto and catastrophe-prone risks.
